Licensing

• What payment methods do you accept?
  We accept payments via all major credit and debit cards (Mastercard, VISA, Amex). Note: Payment by bank transfer is available for enterprise customers upon request. If you have any questions, please contact our Sales department.

• Do you offer enterprise solutions?
  Yes sure, we do offer custom solutions for enterprise customers, including flexible licensing schemes, volume discounts, priority support and one to one workshops/training. If you have any questions, please reach out to our Sales Department team.

• I am getting an "Activation failed because there are no free seats available" (Valid for version 2.5 or earlier) error.
  Introduction: While using Leapwork, a user may find himself in a scenario where he wants to migrate from one machine to another or needs to install Leapwork on the new machine altogether. Both these scenarios would require him to deactivate the license and then add a new license in order to get started. But in this process, he might forget...

• Do I need more than one seat per user?
  Introduction: The number of seats required depends on the customer’s specific requirements. Several factors influence while deciding the number of seats, including: Number of users creating automation cases, Number of Agents/Robots required to execute the cases, Whether working in a team or as an individual, Single Seat vs Platform Version...

• How to get Leapwork license keys and add keys to product
  Introduction: All licenses are installed on the Controller using Studio as the interface, these licenses are applied and activated as part of the installation process or added after acquiring more agents to a Controller. The active license configuration is available at Studio --> Settings --> License Management.

• How to deactivate a Leapwork license
  Introduction: It is perfectly acceptable to deactivate a license to move it to another Controller machine or to remove all agents from one Controller and add it to another Controller. In both cases you will need to deactivate the licenses to free up the Controllers and Agents. Deactivation is always done from the Leapwork Studio by...

• How to add more Agents in Leapwork
  Introduction: Adding additional Leapwork Agents to an existing license (e.g. additional Agents) is possible by contacting us. Leapwork will issue a new Agent subscription as per the agreement. To add more Agents in Leapwork, follow the below steps:

1. Navigate to Leapwork Studio -> Settings -> License Management.
2. When you click 'Add...'

• How to activate Leapwork license without internet access?
  Introduction: All the licenses are installed on the Controller using Studio as the interface. These licenses are applied and activated as part of the installation process or added after acquiring more Agents to a Controller. The active license configuration is available at Settings > License Management.

• I haven’t received any activation email.
  Sometimes automatically sent activation emails can get into the spam folder. The other possible reason for that might be the firewall blocking the email. Please check your spam folder and firewall settings and if the email doesn't arrive within an hour please drop us a line using the Chat option on the bottom-right corner of our website.