I am getting an "Activation failed because there are no free seats available" (Valid for version 2.5 or earlier) error.

Introduction

While using Leapwork, a user may find himself in a scenario where he wants to migrate from one machine to another or needs to install Leapwork on the new machine altogether. Both these scenarios would require him to deactivate the license and then add a new license in order to get started. But in this process, he might forget to deactivate his license key from the Leapwork Studio, in this case he will face an error which says:

" Activation failed because there are no free seats available" error message is shown when a user tries to use a single Leapwork license on multiple machines simultaneously. Leapwork allows you to use a single license on multiple machines but on the condition that one machine is bound to one license at a time.

Resolution

To resolve " Activation failed because there are no free seats available" issue you need to:

1. Deactivate the license on the old machine,
2. Wait for 10 minutes (sometimes it may take up-to 2 hours) after deactivating your old license key.
3. Login on a new machine.

There are two ways to complete the Deactivation process:

1. Deactivate a License Using Leapwork Studio

   • Open Leapwork Studio and go to Settings.
   • Click License Management.
   • Select the license you want to deactivate.
   • Click Deactivate to remove the selected license.

2. Contact Leapwork Chat Support If you are unable to deactivate the license yourself, contact Leapwork Chat Support and request license deactivation by confirming the associated machine name.

If you have any questions, please reach out to our Priority Support team.