RCN Achieves Agile Testing Excellence with Leapwork | Leapwork

RCN Achieves Agile Testing Excellence with Leapwork

80%

of regression tests automated

75%

of test cases automated in 1 year

hours saved per smoke test run

Who is The Royal College of Nursing?

The Royal College of Nursing (RCN) is the largest nursing union and professional trade body in the world. Operating across the UK and influencing crucial policies, RCN supports its half a million members with legal counsel, career advancement, and more.

THE CHALLENGE

Limited testing scope

Matthew Mills, QA and Test Manager at RCN, shoulders the responsibility of upholding software integrity on their customer-facing website and two Microsoft Dynamics 365 platforms that serve RCN’s members. Mills’ team is responsible for testing the platforms whenever new updates are introduced.

The absence of a comprehensive testing solution put at risk RCN’s mission to help members navigate their careers, from student to retirement status. The potential fallout ranged from incorrect payments to failed membership logins, tarnishing reputation, finances, and membership experiences. The daunting task of performing regression testing on 1000 varied test scripts every three weeks was eating away precious time.

THE SOLUTION

Easy maintenance and usability

RCN turned to automation to address its testing challenges and support its agile development process, which was hindered by limited QA capacity during short sprints. Automation was key to avoiding bottlenecks, improving member experiences, and fostering employee engagement. Leapwork stood out as the ideal solution, offering user-friendliness, compatibility with web and D365 systems, and reliable support.

Despite lacking formal testing experience, Mills’ team quickly embraced Leapwork, moving from skepticism to enthusiasm as they witnessed its efficiency. This transformation not only streamlined testing but also strengthened team collaboration and organizational culture.

THE IMPACT

Full ownership of development and QA activities

Leapwork’s introduction revolutionized RCN’s testing landscape. Testing efficiency improved as RCN reduced testing time, enhanced coverage, and expedited feedback loops. Collaboration between teams improved significantly, breaking down silos and fostering cross-functional cooperation. RCN gained the power to identify hidden bugs early, averting potential membership access problems. While a quantitative reduction in bugs can’t be guaranteed, the tool uncovered issues that could have caused considerable disruptions post-launch.

The endorsement of Leapwork by RCN hinged on two pivotal factors. Firstly, the ease of use – it demonstrated that automation didn’t necessitate programming skills, making it accessible to all.

Secondly, the exceptional support provided by Leapwork further solidified RCN’s trust. Leapwork’s collaborative approach resonated positively, underlining the partnership’s value.

As RCN continues to integrate Leapwork, they anticipate expanding its usage to drive additional efficiencies. Plans include training more staff to leverage the tool’s capabilities, ensuring sustained growth from within the organization. In a nutshell, Leapwork’s essence could be distilled into three words: Automation made simple.

In embracing automation, RCN transcended its testing limitations, ushering in a new era of efficiency, collaboration, and member satisfaction. This transformation underscores the potential of technology to drive positive change, cementing RCN’s position as a pioneering force within the nursing community.

“Leapwork was pretty much the only one that hit all of the criteria.”

Matthew Mills
QA and Test Manager at RCN

“Everyone in Leapwork that we’ve had contact with has been really engaging, really warm, really supportive, really willing to work with us. It’s been a pleasure to deal with everyone we’ve come across.”