# Faster Releases, Higher Output, Better POS Experience.

175%

0%

22 to 55 Enhancements per Release

20%

0%

Faster Check-out Times

90-Day

0-Day

Ramp-up Time

## How Mattress Firm scales customer experience through automation

The largest specialty mattress retailer in the U.S., Mattress Firm serves millions across stores and online-using automation to accelerate testing, streamline operations, and deliver faster, higher-quality experiences across every customer touchpoint.

## THE CHALLENGE

### Automation that couldn’t keep up

Microsoft Dynamics 365 underpins Mattress Firm’s operations, making reliable end‑to‑end testing critical. Before Leapwork, efforts to automate testing for D365 Finance & Operations fell short, even after a year of work, forcing a return to manual testing and slowing efficiency.

## THE SOLUTION

### A smarter path to end‑to‑end test automation

After poor ROI from their previous tool, Mattress Firm engaged partner Lumovy to find a better automation solution. They needed fast, end‑to‑end testing across core systems, seamless integration, and quick value—requirements met by Leapwork’s visual, AI‑driven automation platform.

## THE IMPACT

### Measurable Gains in Speed and Scale

Within 90 days, Mattress Firm automated all priority test scenarios for monthly releases using Leapwork. Automation sped up testing, enabled larger releases, and drove a 175% increase in fixes and enhancements—while delivering a measurably improved POS experience, a key business objective.

- ## “Leapwork made it possible to scale QA from nothing to a core capability in our business. We now release with confidence, knowing quality is built in from the start.”

Tanya Cruse

VP ERP Systems, Mattress Firm

## Stop Testing Your Patience

Bring your systems, your workflows, and your release challenges. We’ll show how continuous validation performs across them.